Refund Policy

Your satisfaction is our priority, which is why we are proud to offer our 30-day money-back guarantee.

Please read and understand our terms and conditions below:

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

You must use the device for at least 21 days from the date of delivery, but for no more than 30 days.

You must complete at least 3 treatments and take a photo of the areas you are treating before each session.

If the results are not satisfactory, simply send the 3 photos to filoro.italia@gmail.com along with your order number, and your request will be evaluated by our team within 24 hours.

If approved, we will refund the purchase price of the device (at the time of order), once the device has been returned to our warehouse.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Refunds
Once your product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

The customer is also required to report the successful shipment and communicate the waybill number.

The shipping costs and the return process to our warehouse (once approved by our team) are entirely at the expense of the applicant, and return shipping costs will not be refunded.

Exchanges

We offer a 1-year warranty on our products. We only replace items if they are defective or damaged (provable with photos and videos). If you need to exchange a defective product for the same item, send us an email at: filoro.italia@gmail.com and we will proceed as soon as possible.

However, if you need to replace the device after 30 days from purchase, you will need to ship the current one to the manufacturer, and the shipping of the new brush will be at the buyer's expense. In any case, we guarantee the replacement of the defective product with a new, functioning one.